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Summary - Patient Provider Communication


Sarah Blackstone (ACI) provides a summary of the presentations on patient provider communication.


Sarah Blackstone
Sarah W. Blackstone, Ph.D. is the president of Augmentative Communication Inc. in Monterey, CA and a participant in the Rehabilitation Engineering Research Center on Communication Enhancement, a NIDRR funded program. Dr. Blackstone currently is co-chair of the Patient-Provider website and forum.

Return to Patient Provider Home Page

References

Agency for Healthcare Research and Quality. (2006). National healthcare disparities report. Rockville, MD. Retrieved from http://www.ahrq.gov/qual/nhdr06/nhdr06.htm

American Speech-Language-Hearing  Association. (2007). Scope of Practice in Speech-Language Pathology. doi: 10.1044/policy.SP2004-00197

American Speech-Language-Hearing  Association. (2008a). Incidence and prevalence of communication disorders and hearing loss in children:2008 ed. Retrieved from http://www.asha.org/research/reports/children.htm

American Speech-Language-Hearing  Association. (2008b). Incidence and prevalence of speech, voice, and language disorders in adults in the United States: 2008 ed. Retrieved from http://www.asha.org/research/reports/speech_voice_language.htm

American Speech-Language-Hearing  Association. (2008c). Incidence and prevalence of hearing loss and hearing aid use in the United States:2008 ed. Retrieved from http://www.asha.org/research/reports/hearing.htm

*Bartlett, G., Blais, R., Tamblyn, R., Clermont, R. J., & MacGibbon, B. (2008). Impact of patient communication problems on the risk of preventable adverse events in acute care settings. Canadian Medical Association Journal, 178(12), 1555-1562.

Berke, J. (2010). Hearing loss-demographics-deafness statistics: Statistically, how many deaf or hard of hearing? About.com Guide. Retrieved from  http://deafness.about.com/cs/earbasics/a/demographics.htm

Blackstone, S., Garrett, K., & Hasselkus, A. (2011). New hospital standards will improve communication: Accreditation guidelines address language, culture, vulnerability, health literacy. The ASHA Leader, 16(1), 24-25.

Blackstone, S. W., Williams, M. B., & Wilkins, D. P. (2007). Key principles underlying research and practice in AAC. Augmentative and Alternative Communication, 23(3), 191-203.

Chuang, M. H., Lin, C. L., Wang, Y. F., & Cham, T. M. (2010). Development of pictographs depicting medication use instructions for low-literacy medical clinic ambulatory patients. Journal of Managed Care Pharmacy, 16(5), 337-345.

Clark, H. H. (2004). Pragmatics of language performance. In L. R. Horn & G. Ward (Eds.), Handbook of pragmatics (pp.365-382). Oxford, UK: Blackwell.

*Diamond, L., Wilson-Stronks, A., & Jacobs, E. A. (2010). Do hospitals measure up to the national culturally and linguistically appropriate services standards? Medical Care, 48(12), 1080-1087.

*Divi, C., Koss, R. G., Schmaltz, S. P., & Loeb, J. M. (2007). Language proficiency and
adverse events in U.S. hospitals: A pilot study. International Journal of Quality Health Care, 19(60), 67.

Ethical Force Program Oversight Body (2006). Improving communication-improving care, how health care organizations can ensure effective, patient-centered communication with people from diverse populations. Chicago, IL: American Medical Association. Goodwin, C. (1980). Conversational organization: Interaction between speaker and hearer. New York, NY: Academic Press.

Hasnain-Wynia, R., Yonek, J., Pierce, D., Kang, R., & Greising, C. (2006). Hospital language services for patients with limited English proficiency: Results from a national survey. Health Research and Educational Trust. Retrieved from www.onlineresources.wnylc.net/pb/orcdocs/LARC_Resources/LEPTopics/HC/2006_HospitalLanguageServicesforLEPPatients.pdf

Lambda Legal. (2010) When health care isn’t caring: Lambda Legal’s survey on discrimination against LGBT people and people living with HIV. Retrieved from http://www.lambdalegal.org/health-care-report

National Council on Interpreting in Health Care (NCIHC).(2007). FAQS for health care professionals. Retrieved from http://www.ncihc.org/mc/page.do?sitePageId=101286&orgId=ncihc

National Healthcare Disparities Report. (2006). Agency for healthcare research and quality, Rockville, MD. Retrieved from  http://www.ahrq.gov/qual/nhdr06/nhdr06.htm

National Institute on Deafness and Other Communication Disorders (NIDCD). (2010). Mission statement. Retrieved from  http://www.nidcd.nih.gov/about/learn/mission.html

*Patak, L., Wilson-Stronks, A., Costello, J., Kleinpell, R., Henneman, E. A., Person, C., & Happ, M. B. (2009). Improving patient-provider communication: A call to action. Journal of Nursing Administration, 39(9), 372-376.

Pleis, J. R., & Lethbridge-Cejku, M. (2006). Summary health statistics for U.S. adults. National Health Interview Survey, 2005. National Center for Health Statistics, Vital Health Stat, 10(232), table 11.

Smedley, B. D., Stith, A. Y., & Nelson, A. R., Eds. (2002). Unequal treatment: Confronting racial and ethnic disparities in healthcare. Washington, DC: National Academy Press.

*The Joint Commission. (2007). Improving America’s hospitals: The Joint Commission’s annual report on quality and safety. Oakbrook Terrace, IL: Author.

*The Joint Commission. (2010a). Advancing effective communication, cultural competence, and patient- and family-centered care: A roadmap for hospitals. Oakbrook Terrace, IL: Author.

The Joint Commission. (2010b). The Joint Commission standards for hospitals. Oakbrook Terrace, IL: Author.

U.S. Department of Education. (2006). ED performance and accountability. Twenty-Sixth Annual Report to Congress on the Implementation of the Individuals with Disabilities Education Act. Retrieved from http://www2.ed.gov/about/reports/annual/osep/2004/index.html

U. S. Department of Health and Human Services (2001). National standards for culturally and linguistically appropriate services in health care executive summary. Retrieved from http://minorityhealth.hhs.gov/assets/pdf/checked/executive.pdf

U.S. Department of Health and Human Services (2011a). Health disparities and the affordable care act. Retrieved from http:// www.healthcare.gov/law/infocus/disparities/index.html

U.S. Department of Health and Human Services (2011b). The agency for healthcare research and quality. Retrieved from http://www.ahrq.gov/qual/literacy/

U.S. Department of Health and Human Services, Office of Disease Prevention and Health Promotion. (2010). National action plan to improve health literacy. Washington, DC: Author.

Weiss, B. D. (2007). Health literacy and patient safety: Help patients understand (2nd ed.). American Medical Association Foundation and American Medical Association. Retrieved from http://www.ama-ssn.org/ama1/pub/upload/mm/367/healthlitclinicians.pdf

Wisely, J. M. (2010, May 18). Skilled nursing facility assessment tool focuses on patient communication. The ASHA Leader.

Wolf, D. M., Lehman L., Quinlin, R., Zullo, T., & Hoffman, L. (2008). Effect of patient-centered care on patient satisfaction and quality of care. Journal of Nursing Care Quality, 23, 316-321.

Zeng-Treitler, Q., Kim, H., & Hunter, M. (November, 2008). Improving patient comprehension and recall of discharge instructions by supplementing free texts with pictographs. American Medical Informatics Association Annual Symposium Proceedings, 849-853.

(Produced by David McNaughton, Penn State University)

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