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Richard Hurtig (University of Iowa) - Patient Provider Communication
Richard Hurtig (University of Iowa) and Sarah Blackstone discuss strategies for improving patient provider communication. Richard describes a recent study (Zubow & Hurtig) examining the use of adapted nurse call buttons and the need for AAC in a hospital setting.
Richard Hurtig, Ph.D. is Professor & Starch Faculty Fellow in the Department of Communication Sciences & Disorders at the University of Iowa. He directs the University of Iowa Assistive Devices Laboratory that has developed a range of low to high tech AAC solutions for implementation the inpatient population. He has co-authored a text on implementing AAC in hospitals (Augmentative and Alternative Communication in Acute and Critical Care Settings., 2009, Plural Publishing). His current projects include deployment of eye tracking AAC systems in the intensive care setting and the use of AAC systems to allow patient-provider communication when the patient is not a speaker of English.
*Bartlett, G., Blais, R., Tamblyn, R., Clermont, R.J., & MacGibbon, B. (2008) Impact of patient communication problems on the risk of preventable adverse events in acute care settings. Canadian Medical Association Journal. 178 (2).
Dasta, J. F., McLaughlin, T. P., Mody, S.H., Piech, C.T. (2005). Daily cost of an intensive care unit day: The contribution of mechanical ventilation. Critical Care Medicine: 33, 6. 1266-1271.
*Divi, C., Koss, R.G., Schmaltz, S.P., & Loeb, J.M. (2007) Language Proficiency and Adverse Events in US Hospitals: a Pilot Study. International Journal for Quality in Health Care Advance Access. pp.1-8.
Hurtig, R.R., & Downey, D.A. (2009). Augmentative and Alternative Communication in Acute and Critical Care Settings. San Diego: CA: Plural Publishing Inc.
*The Joint Commission. (2010a). Advancing effective communication, cultural competence, and patient- and family-centered care: A roadmap for hospitals. Oakbrook Terrace, IL: Author.
The Joint Commission. (2010b). The Joint Commission standards for hospitals. Oakbrook Terrace, IL: Author.
The University of Iowa Hospitals and Clinics. (2008). Annual report. Iowa City, IA. http://www.healthcare.uiowa.edu/AnnualReport/
The University of Iowa, Assistive Devices Laboratory (Website with useful materials.) http://www.uiowa.edu/~comsci/research/speechlab/index.html
(Produced by David McNaughton, Penn State University)