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Introduction to Supporting Effective Patient Provider Communication


Sarah Blackstone (ACI) provides an introduction to the topic of patient provider communication.

Sarah Blackstone
Sarah W. Blackstone, Ph.D. is the president of Augmentative Communication Inc. in Monterey, CA and a participant in the Rehabilitation Engineering Research Center on Communication Enhancement, a NIDRR funded program. Dr. Blackstone currently is co-chair of the Patient-Provider website and forum.

Return to Patient Provider Home Page

References

Agency for Healthcare Research and Quality. (2006). National healthcare disparities report. Rockville, MD. Retrieved from http://www.ahrq.gov/qual/nhdr06/nhdr06.htm

American Speech-Language-Hearing  Association. (2007). Scope of Practice in Speech-Language Pathology. doi: 10.1044/policy.SP2004-00197

American Speech-Language-Hearing  Association. (2008a). Incidence and prevalence of communication disorders and hearing loss in children:2008 ed. Retrieved from http://www.asha.org/research/reports/children.htm

American Speech-Language-Hearing  Association. (2008b). Incidence and prevalence of speech, voice, and language disorders in adults in the United States: 2008 ed. Retrieved from http://www.asha.org/research/reports/speech_voice_language.htm

American Speech-Language-Hearing  Association. (2008c). Incidence and prevalence of hearing loss and hearing aid use in the United States:2008 ed. Retrieved from http://www.asha.org/research/reports/hearing.htm

*Bartlett, G., Blais, R., Tamblyn, R., Clermont, R. J., & MacGibbon, B. (2008). Impact of patient communication problems on the risk of preventable adverse events in acute care settings. Canadian Medical Association Journal, 178(12), 1555-1562.

Berke, J. (2010). Hearing loss-demographics-deafness statistics: Statistically, how many deaf or hard of hearing? About.com Guide. Retrieved from  http://deafness.about.com/cs/earbasics/a/demographics.htm

Blackstone, S., Garrett, K., & Hasselkus, A. (2011). New hospital standards will improve communication: Accreditation guidelines address language, culture, vulnerability, health literacy. The ASHA Leader, 16(1), 24-25.

Blackstone, S. W., Williams, M. B., & Wilkins, D. P. (2007). Key principles underlying research and practice in AAC. Augmentative and Alternative Communication, 23(3), 191-203.

Chuang, M. H., Lin, C. L., Wang, Y. F., & Cham, T. M. (2010). Development of pictographs depicting medication use instructions for low-literacy medical clinic ambulatory patients. Journal of Managed Care Pharmacy, 16(5), 337-345.

Clark, H. H. (2004). Pragmatics of language performance. In L. R. Horn & G. Ward (Eds.), Handbook of pragmatics (pp.365-382). Oxford, UK: Blackwell.

*Diamond, L., Wilson-Stronks, A., & Jacobs, E. A. (2010). Do hospitals measure up to the national culturally and linguistically appropriate services standards? Medical Care, 48(12), 1080-1087.

*Divi, C., Koss, R. G., Schmaltz, S. P., & Loeb, J. M. (2007). Language proficiency and
adverse events in U.S. hospitals: A pilot study. International Journal of Quality Health Care, 19(60), 67.

Ethical Force Program Oversight Body (2006). Improving communication-improving care, how health care organizations can ensure effective, patient-centered communication with people from diverse populations. Chicago, IL: American Medical Association. Goodwin, C. (1980). Conversational organization: Interaction between speaker and hearer. New York, NY: Academic Press.

Hasnain-Wynia, R., Yonek, J., Pierce, D., Kang, R., & Greising, C. (2006). Hospital language services for patients with limited English proficiency: Results from a national survey. Health Research and Educational Trust. Retrieved from www.onlineresources.wnylc.net/pb/orcdocs/LARC_Resources/LEPTopics/HC/2006_HospitalLanguageServicesforLEPPatients.pdf

Lambda Legal. (2010) When health care isn’t caring: Lambda Legal’s survey on discrimination against LGBT people and people living with HIV. Retrieved from http://www.lambdalegal.org/health-care-report

National Council on Interpreting in Health Care (NCIHC).(2007). FAQS for health care professionals. Retrieved from http://www.ncihc.org/mc/page.do?sitePageId=101286&orgId=ncihc

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*Patak, L., Wilson-Stronks, A., Costello, J., Kleinpell, R., Henneman, E. A., Person, C., & Happ, M. B. (2009). Improving patient-provider communication: A call to action. Journal of Nursing Administration, 39(9), 372-376.

Pleis, J. R., & Lethbridge-Cejku, M. (2006). Summary health statistics for U.S. adults. National Health Interview Survey, 2005. National Center for Health Statistics, Vital Health Stat, 10(232), table 11.

Smedley, B. D., Stith, A. Y., & Nelson, A. R., Eds. (2002). Unequal treatment: Confronting racial and ethnic disparities in healthcare. Washington, DC: National Academy Press.

*The Joint Commission. (2007). Improving America’s hospitals: The Joint Commission’s annual report on quality and safety. Oakbrook Terrace, IL: Author.

*The Joint Commission. (2010a). Advancing effective communication, cultural competence, and patient- and family-centered care: A roadmap for hospitals. Oakbrook Terrace, IL: Author.

The Joint Commission. (2010b). The Joint Commission standards for hospitals. Oakbrook Terrace, IL: Author.

U.S. Department of Education. (2006). ED performance and accountability. Twenty-Sixth Annual Report to Congress on the Implementation of the Individuals with Disabilities Education Act. Retrieved from http://www2.ed.gov/about/reports/annual/osep/2004/index.html

U. S. Department of Health and Human Services (2001). National standards for culturally and linguistically appropriate services in health care executive summary. Retrieved from http://minorityhealth.hhs.gov/assets/pdf/checked/executive.pdf

U.S. Department of Health and Human Services (2011a). Health disparities and the affordable care act. Retrieved from http:// www.healthcare.gov/law/infocus/disparities/index.html

U.S. Department of Health and Human Services (2011b). The agency for healthcare research and quality. Retrieved from http://www.ahrq.gov/qual/literacy/

U.S. Department of Health and Human Services, Office of Disease Prevention and Health Promotion. (2010). National action plan to improve health literacy. Washington, DC: Author.

Weiss, B. D. (2007). Health literacy and patient safety: Help patients understand (2nd ed.). American Medical Association Foundation and American Medical Association. Retrieved from http://www.ama-ssn.org/ama1/pub/upload/mm/367/healthlitclinicians.pdf

Wisely, J. M. (2010, May 18). Skilled nursing facility assessment tool focuses on patient communication. The ASHA Leader.

Wolf, D. M., Lehman L., Quinlin, R., Zullo, T., & Hoffman, L. (2008). Effect of patient-centered care on patient satisfaction and quality of care. Journal of Nursing Care Quality, 23, 316-321.

Zeng-Treitler, Q., Kim, H., & Hunter, M. (November, 2008). Improving patient comprehension and recall of discharge instructions by supplementing free texts with pictographs. American Medical Informatics Association Annual Symposium Proceedings, 849-853.

 
(Produced by David McNaughton, Penn State University)

 

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