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AAC-RERC Research Project R4
www.aac-rerc.com

R4: Evaluating and Enhancing Communication Rate, Efficiency and Effectiveness

Lead Institution: State University of New York at Buffalo
PURPOSE

The basic goal of this project is to develop benchmarks and methods/tools to test the performance capabilities of humans interacting with augmentative communication systems.

For the consumer, our goal is to develop the tools that will compare device performance. We are also developing tools to assess how well technology performs in real-world situations.

For the clinician, we plan to provide information and tools to determine the technical performance characteristics of devices, and develop tools to determine such information when absent. Our research outcomes should help clinicians make informed decisions about the potential efficiency and effectiveness of various augmentative communication technologies.

For the technology developer, the results of our research will assist in making informed design decisions about the potential effectiveness of their technologies for social and work-related communication tasks.

For the researcher, our work will improve the existing scientific knowledge base regarding user-device interaction as well as provide important data collection and analysis tools to facilitate the study of augmentative communication.

TARGET POPULATION
AAC researchers, manufacturers, clinicians, consumers
PROBLEM

AAC users produce messages at an average rate of 10 words per minute. Appropriate communication and interaction speed appears critical for competent communication performance, and is linked to academic, social and employment success. We know little about optimal rates for effective communication, or how recent AAC innovations affect interaction performance. Limitations and problems in this area include the following factors:

  • No benchmarks. Although faster communication is believed to be a desirable goal, little is known about the impact of communication rates on interactive conversation. Published cost/benefit information of device performance characteristics would be valuable for informing clinicians and consumers.
  • Lack of appropriate communication rate measures to study social interaction. Measures of communication rate have not accounted for interactive communication that is characterized by overlapping and collaborative utterance construction, nonverbal exchanges, telegraphic messages, and communication breakdowns.
  • Need to evaluate and improve AAC technologies. There are no established assessment techniques for determining efficiencies and speeds of current AAC technologies. There is no standard automated means to measure user-machine performance or usability of devices.
  • No lifespan perspective. Human performance changes across one's lifetime. Currently, few AAC technologies address age-related performance issues.
  • No model of AAC use. We need a data-driven theoretical perspective of AAC device development and a model for understanding the person-device relationship.
PROGRESS

Project R4-1: Computer Facilitated Evaluation User-Machine Performance

These projects seek to develop computer-assisted assessment techniques to measure the performance characteristics and usability of AAC technologies.

Universal Logfile Format and ACQUA - We have completed a preliminary version of a universal logfile format, for collecting human-computer interaction data. This is a flexible logfile format that is powerful enough to support the most common data collection requirements while also providing an extendable framework for customized logging needs. We have continued to develop the Augmentative Communication Quantitative Analysis (ACQUA) program that reduces and analyzes logfiles. Among the features included in ACQUA are over 30 statistical tests, and the ability to analyze multiple logfiles; output to Microsoft Excel and statistical applications; and analyze data at machine event, user event, word, and sentence levels.

AAC Simulator - We completed work on an initial version of the simulator - a reconfigurable AAC application that includes extensive logging capabilities. The most recent enhancement provides a "human simulator" which allows automated processing of text materials. This is important for studying the efficiency of different AAC features.

Manufacturer's Working Group - The RERC-Manufacturers Working Group on Automated Data Logging is a discussion group focused on specifying the function and structure of logfiles. Currently, the group includes six corporate entities (Dynavox, PRC, Liberator UK, Applied Human Engineering, Saltillo, Enkidu, Words+) and four universities (Purdue, Arizona State, UB, New Hampshire). Each manufacturer is planning to incorporate logfiles into their products. The universities are conducting research projects. We are developing a text corpus with statistical characteristics for use in device performance evaluation.

Design Salon - We will develop a procedure to generate and prototype devices using Flash software to explore device techniques that would promote interactive communication.

Assessment Materials and Protocol - We are developing a library of texts and procedures for device performance assessments. This entails organizing existing and new texts (obtained through conventional sources and through the web-crawler) in a repository for use by scientists and clinicians, and formalizing some of our analysis techniques. A standardized method for text storage and retrieval is also being developed.

Webcrawler - We are researching and developing an autonomous web-crawler that can collect vocabulary and text materials from web pages. Rather than mindlessly collecting pages, the web-crawler is trained to retrieve only specific types of text. For example, the web-crawler might be instructed to collect only essays, sports stories, or narrative accounts. The domain categories may be topic, genre, style, language, or any other classification scheme that can be reliably correlated with language statistics. A sophisticated pattern recognition network is used to differentiate between domains. Collected texts will be archived and tagged in a general format compatible with most commercial and academic AAC software. The web-crawler project will build upon preliminary research performed by Enkidu under NIDRR SBIR grant ED-98-CO-0031, during the course of which a prototype web-crawler was used to collect a 100 million word corpus used for word prediction studies.

Project R4-2: Augmentative Communication Performance Analysis

These projects study the different aspects of communication rate and performance.

Comprehension and Acceptability of Pause-Altered Synthetic Speech Discourse - We completed a project to determine the minimum comprehension rate required by listeners to comprehend synthetic speech. We found systematic changes in comprehension and subjective judgment performance as a function of increases on communication rate. Seventy words per minute appear to be the optimal communication rate for listening to synthesized discourse.

Production Rate - Scanning - As an extension of the data-logging project, we are studying the communication output of 15 subjects learning to use AAC scanning systems. This represents the first multi-subject, long-term study of device acquisition. Each subject practices with 2 devices, 15 hours each. This research will help us to test our data logging and analysis programming and provide baseline measures for assessing communication rates that are so desperately needed in our field. Analysis is being completed.

Production Rate - Field Methods - We are working with Arizona State University to develop automated techniques to study the communication of device users in the field. We are completing the collection of communication logs of 8 AAC users during everyday communication activities and analyzing the files to determine the performance measures that can be reliably used to assess device operation in the field. Data analysis is currently underway.

Production Rate Minspeak - We are working with the University of New Hampshire to analyze a longitudinal study of 4 individuals learning to use Minspeak devices (50 hours training). We have been working to modify the data to be analyzed with ACQUA.

Interaction - This project seeks to develop a valid approach towards analyzing interactive dialogue and to determine the rates of communication associated with AAC users during conversations. We have developed protocols for transcription, grammar, and common ground coding of multimodal, device-mediated interaction; detailed the transcription of a set of 4 videos for agreement and reliability assessment; and are in the process of making agreement estimates using another transcriber and rater. Next steps include perform reliability testing using five other raters, research via a focus group to refine the technique, and evaluate the ability of the technique to differentiate communication by individuals using different communication interfaces and communicating at different rates.

Project R4-3: Communication Performance Model
We are developing a workable, joint action analysis technique and specifications for a transcription tool. We have run some pilot analyses, and generated a field-initiated grant in 2002. We will use data and theoretical work from the previously described projects to develop a model of communication performance (ala SOS talk). In year 5, we will begin to work with a simulating device using proprietary and commercial software and are looking to emphasize the simulation aspects of this project in the future.

Deliverables for the project include Joint action analysis scheme, field-initiated grant and pilot by Fall 2002, a theoretical framework for studying augmented communication and device design, and an initial simulation of AAC performance using software being developed by Enkidu and commercial simulation software.

To date, we have developed a prototype joint action analysis scheme, wrote and submitted a manuscript to AAC on the initial theoretical framework, reanalyzed data from previous a study using a new perspective and submitted results to AAC, and advanced the simulator to testing stage.

Project R4-4: Comparative Study in Communication Performance: Facilitating Communication Performance in the Workplace

This project focuses on designing performance analysis techniques, collecting comparative device performance use (Frametalker project), piloting the procedure for completing joint action analysis, and developing a testable model of communication performance. It is co-funded through an SBIR Phase II (Frametalker) and an ESPIR grant to John Todman in Scotland.

The RERC side of the project will focus on the design of a communication performance evaluation protocol, and data analysis of communication performance of device users in workplace context.

Year 4 will focus on protocol development and initial data collection (5 device users, 5 natural speakers). Year 5 will focus on a comparative study of the 5 device users using their own devices vs. an utterance-based communication device.

Deliverables for the project include a Communication Performance evaluation protocol, language materials (utterance and lexical information) related to workplace communication and information pertaining to system design, and a comparative analysis of device use in the workplace.

To date, we are in the process of hiring a data collector for the Temple site, have developed the data collection protocol, and are analyzing data from the University of Dundee study site.

KEY FINDINGS
  • Established comprehension and scanning benchmarks
  • Developed profile of performance and subjective estimates for a range of speech production rates
  • Developed taxonomy of human prediction strategies to be used to emulate with word prediction systems
  • Determined that text context had very little effect on the ability of a human to predict words
  • Finding significant problems with making reliable and valid estimates of communication performance through remote means
PARTNERS

(the links below will open in a new window)

FOR MORE INFORMATION
Jeffery Higginbotham, Ph.D., (Principal Investigator): cdsjeff@buffalo.edu
Gregory Lesher, (Co-Investigator): lesher@enkidu.net
Bryan Moulton, (Co-Investigator): moulton@enkidu.net